Terms of service

Stock Quality and Supply

All products carried by APPLEWOOD The Kitchen Shop and shown in this website are manufactured to a high level and is of a very high quality. Under normal circumstances we maintain stock of all of the products seen on this website.  Sometimes we cannot accurately forecast customer demand and, on very unusual circumstances certain products advertised in this website and/or in store may not be in store.  In such circumstances, we will endeavor to deliver your purchase within the period of time stated below.  If there is going to be any delay in distributing your purchase we will contact you and give you our best estimate as to when the product will be distributed to you. If we are unable to supply you with the exact brand of the product you have chosen we will send you an alternative/ upgraded model which will produce the same result and at the same or higher value.

Conditions of Sale, Payment & Pricing

Visa and MasterCard credit cards will be accepted. All prices are in New Zealand currency and include GST. The delivery of all products purchased from APPLEWOOD The Kitchen Shop will only be made if and when payment has been received. All prices are correct at time of publication; however we reserve the right to alter the price for any reason.  If this happens with an item you have ordered, we will contact you prior to delivery.  Please be aware that prices of some products available on-line may differ to the in-store prices.  Also, some items may be offered as specials on-line but not in store and vice versa. Due to the service provided, the free delivery offered to items purchased on-line will not be offered when buying the same product in-store or over the telephone. Items sold as Specials are subject to availability and we reserve the right to amend or cancel these without notice. If this happens with an item you have ordered, we will contact you prior to delivery. Your orders are not retractable once they have been received by APPLEWOOD The Kitchen Shop. You must only place an order if you intend to buy the relevant item at the set price. International orders are sent to Australia using the New Zealand Post Internation Courier service.  The packages can be sent to street addresses or PO Boxes.  Each package will have a track and trace number to keep track of the delivery of your purchase.  The courier charges are based on size, weight and packaging costs of each item.  These costs are a base post and packaging rate of NZ$35.00 plus NZ$2.50 per extra item and/ or NZ$2.50 per 250 grams and 25 cubic centimetres.  These weights and sizes are estimated to the best of our ability.  It is recommended that purchases over $500.00 are insured.  If an executive insurance policy is required please request this in the notes section of you order.  We will notify you if an extra cost (on top of your purchase and freight total) is required.

Laybys

An initial deposit of 30% of order must be paid.  The minimum order amount for our layby service is $100.  The layby period is a maximum of three months. The deposit and any payments made towards the layby can be transferred towards paying for/towards another item within the shop or a credit note can be issued (see conditions that follow).  Sale or discounted items unless otherwise stated cannot be laybyed. If you layby an item/s that becomes a sale item during the term of your layby you accept this sale price does not apply to your layby. Our layby service is only available to NZ residents. All orders, products, items, including laybys, are the property of APPLEWOOD The Kitchen Shop until payment in full has been received. Items may be added to a layby (based on availability). APPLEWOOD The Kitchen Shop reserves the right to refuse a layby and to update the Terms and Conditions of our layby service without notice. A request to layby is considered an agreement to the Layby Terms and Conditions above.

Credit Notes 

Credit Notes can be issued in the event there are no suitable items for exchange upon meeting exchange conditions.  The amounts shown on the Credit Note are in New Zealand Dollars. Credit Notes issued by APPLEWOOD The Kitchen Shop are not redeemable for cash and are non refundable and must be redeemed within three months of the date of return. APPLEWOOD The Kitchen Shop does not accept cancellations or offer refunds under any circumstances in whole or part thereof once payment of the original purchase has been made and APPLEWOOD The Kitchen Shop Credit Note is issued. The Credit Note receiver may use their credit to make purchases of goods sold in APPLEWOOD The Kitchen Shop and can only be redeemed when authorised & issued by a APPLEWOOD The Kitchen Shop staff member. If upon redeeming your Credit Note and there is a difference between the cost payable and the Credit Note value, the difference will be subtracted from the initial credit note to be used within the initial period of 3 months months. If you decide, after redeeming your initial Credit Note, to return your goods, you can be issued with a second Credit Note which must be redeemed within one month of the date of return. The receiver of the APPLEWOOD The Kitchen Shop Credit Note is responsible and liable for the safety and use of the Credit Note. will not be held responsible for lost or stolen APPLEWOOD The Kitchen Shop Credit Notes. APPLEWOOD The Kitchen Shop Credit Notes are to be treated like cash; defaced, mutilated, altered, lost or stolen certificates will not be replaced, refunded or redeemed.

Security

This APPLEWOOD The Kitchen Shop website endeavors to maintain a safe and secure on line shopping facility.  However, you are responsible for any activity which occurs on or through your membership account and to keep your personal information (including your email address and password, your physical address and telephone number, and your bank details) secret and secure.  You must not permit any other person to use your password or account, not to disclose to any other person your password or any other information that may allow them to gain access to your account and you must change your password immediately if you believe that your account may have been used without your authorization.